ORANGE PARK, Fla. — When it rains, it floods for several properties at the end of Loring Village Court in Orange Park.
"It just fills up fast," said resident Alan Gentry.
Loring Village Court is a neighborhood of duplex homes.
"To say we have been patient is an understatement," said resident Bill Wagner.
Both Wagner and Gentry have watched their property completely flood, front and back, after a common Florida thunderstorm during the summer.
"It is like a river coming through here every time it rains," said Gentry.
And every time it happens, they fear it will flood their homes as it did during Hurricane Irma.
They say they've complained to the Town of Orange Park about the flooding problem for a decade, but nothing has been done.
"All all these many years we have been saying you have to do something," said Wagner. He has a folder with scores of emails to show the back and forth communication. But their properties were flooded again Monday night.
"Ten years of it and it is getting worse," said Gentry.
Where is the water coming from?
They say the stormwater drainage system near Ash Street and Plainfield Avenue has failed to control or contain the runoff.
"Part of what needs to be done is they need to look at Ash Street," said Wagner.
What's the solution? Sarah Campbell, the Orange Park Town Manager, told On Your Side: "It appears private property is the issue. There are no ditches, no easements that we can clean. The town is working with the landowners to come up with a solution but it is a lengthy process."
Campbell said if the Ash Street drainage system is a contributing factor, it would need to be redesigned and that also takes time and money.
Both Wagner and Gentry have heard some of the excuses before and unfortunately, it has left them feeling trapped between the bureaucracy and the forces of nature.
"We are looking for answers. We are looking for someone that says okay we found the problem and we are going to fix it.," said Wagner.
Campbell said Orange Park has been aggressive addressing flooding concerns since Hurricane Irma. She said the town is in the process of buying out 18 property owners whose homes have flooded repeatedly. About $3 million in a federal grant is being used for the buyout.
As for this community, she said they are looking for a solution, but at this present time, they do not have an immediate solution.
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