JACKSONVILLE, Fla. — Some VyStar customers are spending the holiday weekend considering closing their accounts.
A planned outage in mid May lasted longer than the credit union anticipated as it worked to unveil a new website and mobile app.
Online banking has returned for customers while the mobile app is still offline.
The company's Facebook page is growing with comments and frustrations, and CEO Brian Wolfburg told us earlier this week, "We know what an impact this has been over the past week, and we apologize for that."
Since our interview with Wolfburg on Tuesday, VyStar has not updated its Facebook daily but did email its members on Friday explaining, "Our entire organization is committed to delivering reliable Online and Mobile Banking service and appreciate the trust you've placed in us."
"We all feel horrible about it. We've been here working around the clock to get back the system that we know we owe our members," Wolfburg said.
The Florida Office of Financial Regulation, which oversees the state's financial services industry, says, it "is monitoring the situation as the credit union continues to work through the matter."
Wolfburg told us wait times logging in online should diminish, and he expected the mobile app to be up and running within a week.
He ended our interview with this message, "We know the inconvenience, the burden this has caused. Each of our employees feels it very much. We have the weight of the organization and the community and what it means to our members on our shoulders."