JACKSONVILLE, Fla. — Alina Bowen has always been a loyal Sears customer, until now. She said the appliance she purchased last November is not what she expected.
"It sounds just like a hamster wheel and it is driving me mad," Bowen said.
The item that's driving her mad is in her laundry room,
"How many times do I have to call for them to come fix my machine," she asked.
Last November Bowen went to the Sears Outlet in Mandarin and purchased a washer and a dryer, they were brand new.
The store receipt shows she paid nearly $1075.59 for her new appliances.
Bowen's confidence in the Sears brand was so strong that she called the company and it responded.
Three times a technician tried to repair her dryer and even replaced a number of parts.
She said the last time the technician showed up he placed two pieces of cardboard in the machine to muffle the noise.
She is concerned about the pieces of cardboard being located near the heating system.
"If my house catches on fire it's on Sears," she said.
After the repeated attempts to make it right, she said the store's management promised to replace the defective dryer.
But so far nothing has happened.
"I never bought a refurbish machine, it was brand new in the box," Bowen said.
The last time she spoke with the retailer was April 16, and she is fed up with the noise.
On Your Side Contacted the Sears Outlet and the assistant manager said "no comment."
We also reached out to the company's corporate office and we are waiting on a response.
Florida's Lemon Law does not apply to appliances.
Bowen's options are to either file a lawsuit under what's called the Federal Warranty Act or continue to let them try to repair the machine.
The manufacturer's warranty expires on the date of purchase, which for Bowen is in November.
