JACKSONVILLE, Fla. — Football season is officially back, and so are the Jacksonville Jaguars!
Many NFL teams are changing how they operate due to the COVID-19 pandemic, which include updated safety procedures.
Here's everything you need to know about COVID-19 protocols, parking, tickets and much more at TIAA Bank Field this season.
- Parking lots will typically open four hours before kickoff for Jaguars home games and will close two hours after the end of each game or event at TIAA Bank Field. Parking lot hours of operation are subject to change in the Jaguars' sole discretion
- Face coverings are strongly encouraged but not required in parking lots
- Your parking pass must be prominently displayed upon entry into the lot and at all times during the game. Vehicles not displaying a valid parking pass are subject to towing at the vehicle owner's sole expense
- Each parking pass entitles the user to one parking space in the specified lot
- Portable toilets are located throughout the Sports Complex parking lots
- Trash receptacles are located throughout the Sports Complex parking lots and near the entrances to the Stadium
The biggest change this season is the removal of the Hart Bridge Ramps. Now, the exit from the bridge can lead directly to Gator Bowl Blvd. If you are going to park north of the stadium or in Tailgaters, you want to stay in the right lane. If you are going to park west of the stadium, you want to stay in the left lane. Either way, look out for delays in this area as drivers navigate this new pattern.
Look out for directional changes along Bay Street and Gator Bowl Boulevard.
Bag Policy and Prohibited Items:
The Jaguars strongly encourage fans to not bring any type of bags, but outline what is permissible. Fans will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:
- Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." All items will be subject to proper inspection at entry gate.
- One-gallon clear plastic freezer bag (Ziploc bag or similar).
- Nonclear clutch bags, approximately the size of a hand (no larger than 4.5" x 6.5")may be carried into the stadium along with one of the clear bag options.
- Any medically necessary items must be pre-approved by the Jaguars. Please contact (904) 633-2000 (option 1) or myExperience@jaguars.com to be considered for approval. All items will be subject to proper inspection at entry gate.
All bags with the exception of a 4.5" x 6.5" or smaller clutch, wallet or clear bag no larger than 12" x 6" x 12", cameras with detachable lenses or lenses longer than six inches, clothing with profane or obscene language/content, coolers or containers, including cans, cups, bottles and beverages from outside the stadium (except 1 factory sealed plastic bottle of water 16.9 oz or less per ticket holder), drones or unmanned aerial vehicles, inflatables, loungers and other floatation devices, knives, guns and any type of weapons (including actual, toy or replica) or explosives, laser pointers, laptop computers, noise makers, whistles, and air horns, non-lethal weapons and chemical agents, pets, seat cushions, signs or banners larger than 2' x 3' (see banner policy for additional information), sticks or poles, strollers or infant carriers, tobacco products (cigarettes, e cigarettes, chewing tobacco), umbrellas, video equipment and tape recorders.
In accordance with state and local guidelines, masks are recommended for unvaccinated guests. Those that are most vulnerable to COVID-19 should exercise extra caution.
Game Day Ticket Office staff can assist with all ticket purchases. They can also assist with Lap Pass tickets. Proper photo identification is required when picking up tickets, and only the person listed on the ticket order can pick up the tickets.
The Game Day Ticket Office opens four hours prior to kickoff and is located between Gates 2 and 3 in the north end zone of the stadium. The Game Day Ticket Office is open until the end of the first quarter.
Military Tickets - USO Section presented by Navy Mutual is section 430 & 431. The Jaguars offer tickets at reduced prices to military personnel through the USO.
Youth Tickets - Half-priced tickets can be purchased only on a full-season basis for section 227 (Family Fun Zone) for children ages 12 and under. Proper age identification and a contiguous, full-price adult season ticket is required for purchase. Half-priced youth tickets are not available on an individual game basis. Any individual over the age of 12 who attempts to enter TIAA Bank Field with a youth ticket will be denied admittance at the stadium entry gates.
Mobile Ticketing - Have your ticket downloaded and ready before arriving at the entry gates. Guests are recommended to have their own mobile ticket. At self-scan ticket kiosks, SCAN for secure digital tickets and TAP for nfc tickets in digital wallet. To easily access your tickets, download our Jaguars Mobile App.
- JTA Gameday Xpress
The Jacksonville Transportation Authority (JTA) offers its convenient Gameday Xpress service on game day. The buses run to and from the stadium from several downtown and suburban locations. Xpress service begins two hours prior to kickoff and ends one hour after the game. Extended postgame shuttle services are available from the Kings Avenue location. Fans can purchase single-game passes onsite at any Gameday Xpress lot on game day or via the MyJTA App.
- River Taxi
Due to construction activity at the Doubletree Dock and at Friendship Fountain Park, there will be a temporary change in River Taxi stops offered pre and post game. This may be in effect for at least the next two home Jags games:
Southbank - ONE stop at the “Chart House Dock” (just east of the Chart House restaurant between the Southbank Marriott Hotel and Doubletree Hotel)
Northbank - ONE stop at the Riverfront Plaza Dock (center of former Jacksonville Landing dock.
Cost: $15 round trip - this is also a hop on/ hop off all-day pass
Times: River Taxi service starts at 10 a.m. - multiple boats running.
Now selling River Taxi transit tickets/wristbands online for all games and events at the stadium at www.rivertaxiandtours.com. Select calendar of availability and date of event. Wristbands will also be sold on the boats, but it will be cash-only, exact change on game day.
Lesser Known Tidbits...
Guests may participate in the Jaguars Foundation 50/50 raffle while onsite at TIAA Bank Field or online at www.jaguars5050.com. Raffle tickets are available for purchase online starting the Thursday prior to game day from anywhere in the state of Florida. The winner will receive a check for half of the total funds collected both online and at TIAA Bank Field. The remaining amount will be donated to a local charity designated by the Jaguars Foundation.
Raffle tickets can be purchased at marked 50/50 raffle kiosks or from roaming 50/50 vendors around the stadium. The winning ticket number will be announced during the fourth quarter on the video boards. The winner can visit the nearest guest services booth for instructions on how to redeem the prize. Guests may also visit www.jaguars5050.com following the game to see the winning numbers and view the full terms and conditions of participation.
The Jaguars are proud to help share our fans' special days. Fans celebrating a first game, birthday, anniversary or another occasion can ask a Guest Services team member or visit one of our Guest Services Booths to receive a complimentary Brag Button to wear during the game. Guests can also submit an online request here at least 48 hours prior to kickoff:https://www.jaguars.com/forms/bragbutton.
Cell phone charging stations provided by JEA are located throughout TIAA Bank Field.
Fan Entertainment Zone
Located on the southwest plaza level adjacent to Daily's Place, the Fan Entertainment Zone serves as the premiere pregame destination for Jaguars fans on game day. Fans can experience food, music, photo ops and activities by accessing Gate 1 or 4 two hours prior to each home game.
The Jaguars honor our military during every home game through programs including Veteran of the Game. Fans wishing to show their military pride are encouraged to visit any Guest Services booth to pick up a brag button and show that you're proud of those who serve. To nominate a military member for any of our recognitions, please visit www.jaguars.com/military.
Mobile ordering will be available for pickup at concession stands to expedite speed of service. On Game Day text HUNGRY to 474747 for food pick-up. Text BEERME to 474747 for in-seat beverage delivery.
The Mom Pod is a mobile, air-conditioned breast feeding and lactation station for nursing mothers. Equipped with televisions, these rooms provides a private, comfortable and sanitary space for all mothers in the south end zone beneath the Bud Light Party Zone, next to the Jags Pro Shop and Daily's on the ground plaza level.
Sensory bags will be available for guests to check out at all Guest Services Booths to enhance the game day experience. A sensory room is also located in the south end of the stadium on the plaza level at the mother's nursing station.
Don't miss a minute of your event with our new self-service bar, TendedBar, located in the North Deck. Register with 3 easy steps, and order drinks for the rest of the game without having to use your ID or credit card again. Stadium improvements are ongoing this season, including the Pride of the Jaguars and club seating.