JACKSONVILLE, Fla. — JEA reported a spike in phone call scams in which the scammer poses as JEA and threatens to disconnect the customer's service if they don't pay up.
JEA reported the scams on Saturday and said that customers were told by the scammer to pay a large sum of money in 30 minutes or lose power.
"Targeting utility customers across the country, these callers claim the customer is behind on their utility payments or that their utility meter needs to be replaced," JEA said in a statement. "The customer is then instructed to go to a Winn Dixie, CVS or Walgreens, buy a 'MoneyPak' payment card and call them back at the phone number provided with the MoneyPak card information and pin number to prevent their service from being disconnected."
JEA said the 800 number used for the scams has been reported to authorities.
JEA said they will never call to request a credit card to avoid disconnection. Customers who receive one of these calls are told to notify JEA at (904) 665-6000. Commercial customers can call (904) 665-6250 to speak with a JEA Business Support Team representative.