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JEA warning customers of scammers demanding payment to avoid disconnection

JEA teams are working to get the scammers' numbers shut down.

JACKSONVILLE, Fla. — The JEA is reporting an increase in scams targeting customers.

The scammers tell potential victims over the phone, email or texts they must make a payment within 30 minutes to avoid disconnection, according to JEA. The scammers will also tell the potential victim they must make their payment through the cash app Zelle or use a personal check.

JEA teams are working to get the scammers' numbers shut down.

If you believe you were contacted by scammers, you should call JEA at 904- 665-6000. 

The JEA offered the following tips customers should keep in mind to protect themselves.:

  • Never provide or confirm personal or financial information. That includes your birth date, SSN, bank account information or card information.
  • Never buy a prepaid card or pay for fees through a mobile payment app to avoid interruption of services
  • If you feel like you are talking to a scammer, hang up and call (904) 665-6000.
  • Call 911 if you feel like you are in danger

You can tap on this link for information on potential scams and how to avoid them.