JACKSONVILLE, Fla. — A family told Jacksonville police they were robbed Monday night at their home in the 9400 block of Silhouette Lane by men who came to their door needing help delivering a package.
One of the residents told investigators their doorbell rang just before 8 p.m. and when she answered it, she saw a man wearing a reflective vest and a black hat who stated he was delivering a package and needed help finding an address.
Two more residents - described in a Jacksonville Sheriff's Office incident report as "parents" - then came to the door because they were concerned, the report states.
Much of what occurred in the home during the reported home invasion is unclear because the JSO incident report is heavily redacted.
The report states the man at the door, who was wearing a reflective vest and a black hat, "corralled the family into a bathroom." As the three victims were being put into the bathroom, one of them told investigators they then saw a second assailant in the home wearing a "hoodie with his face covered, and gloves on both hands," the report states.
After about five minutes of being in the bathroom and not hearing the assailants in the home anymore, one of the victims told investigators they exited the bathroom.
The JSO incident reports describes the incident as a "home invasion robbery with a firearm or deadly weapon," but the heavily redacted report does not state which assailant had a weapon or how it was used.
Police said the family reported about $35,000 worth of property was stolen from the home including cash, credit cards and jewelry. The robbers also stole the keys to the family's Nissan Rogue.
“We heard the alarm go off, and we saw police cars down the road," neighbor Brian Donovan told First Coast News. “It was very scary to hear what happened. You don’t think it’ll happen in your neighborhood, and it does everywhere."
No arrests were made. The report does not state if anyone was injured.
Anyone with information on the reported robbery is asked to call JSO at 904-630-0500 or email JSOCrimeTips@jaxsheriff.org.