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911 Dispatchers: Unsung heroes in your emergency

When you have an emergency, what is the first thing you do? Call 911. But who is the voice on the other side of the phone?

http://www.firstcoastnews.com/video/2322357467001/1/911-Dispatchers-Unsung-heroes-in-your-emergency http://bcdownload.gannett.edgesuite.net/fcn/35067928001/35067928001_2322406528001_th-51770096e4b0facb2bddee50-782203298001.jpg?pubId=35067928001 911 Dispatchers: Unsung heroes in your emergency When you have an emergency, what is the first thing you do? Call 911. But who is the voice on the other side of the phone? WTLVlocalNews 01:22

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