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Can a business add a fee if a customer complains?

Carol Pinover's desktop grandfather clock would normally sit on the desk in her office, but she said it is being held hostage by a repair shop.

http://www.firstcoastnews.com/video/1673107060001/51325895001/Can-a-business-add-a-fee-if-a-customer-complains http://bcdownload.gannett.edgesuite.net/fcn/35067928001/35067928001_1673122538001_th-1673103050001.jpg?pubId=35067928001 Can a business add a fee if a customer complains? Carol Pinover's desktop grandfather clock would normally sit on the desk in her office, but she said it is being held hostage by a repair shop. first for youWTLVlocalNews 02:05

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