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JACKSONVILLE, Fla. -- The stench was so bad it almost made them sick.

This couple couldn't believe what they found buried in the soil delivered from a local landscaping company.

They called the On Your Side team for help.

Chris Frank's wife was just gardening in her yard. "As she was digging, she saw something and dug around it. That's when she had discovered that there was actually some kind of animal part in there," Frank said as he dug in his front yard, demonstrating what his wife was doing.

They found at least two more in other spots. Frank snapped photos and knew exactly what it was buried about 13 inches down into the soil.

"That's a pig leg," he said. "She said how do you know? I said I know what the hoof looks like."

If you can believe it, Frank's wife is a semi-vegetarian. "She was disturbed by it," he said. "I was disturbed by it."

Frank showed me a credit card statement where they paid $300 to a local landscaping company on July 22. Frank said the services were to remove palm trees and put soil in.

He said the company's owner came out to his home and took the putrid pork away.

"He said, 'I've got all of them. You're good," Frank said while describing the exchange he had with the company's owner. "I said 'OK, we'd like the soil to be removed too because it's gross."

Frank claims the owner recently said he'd put lime on the ground, but Frank said that hasn't happened yet.

"He called my wife and told her that he was not going to come get the soil," Frank said. "I'm sorry, for him to not take care of his customers like that, I think is bad business."

Scott, a manager with the company, told First Coast News they recently bought fresh clean soil and after cleaning a pig, the pig parts were accidentally left inside the bucket of a back-hoe used to move soil. The manager said the owner apologized, removed the parts from the Frank's soil and that this has never happened before. The manager would not say if the landscaping company would give the Frank's new dirt.

FCN talked with Erin Gillespie at the Florida Department of Agriculture.

Here is how the Franks or you can try to get an issue like this resolved:

1. Call 1-800-HELPFLA or go to the 1800helpfla website and file a complaint.

2. The Department of Agriculture will work on the consumer's behalf with the business to try to resolve the issue.

3. It is also important to note that Gillespie said landscaping is not regulated as an industry in the state so they're not licensed by any particular state agency.

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