FCN's OYS team gets results for a woman with a cook-top problem.
JACKSONVILLE, Fla. -- First Coast News first brought you the story earlier this week.
Linda told us she ordered a NuWave cook-top after seeing a commercial on television.
Linda said the promise in the ad was if you buy one, you could get a second one if you paid additional shipping and handling.
Linda told FCN she paid more than $100 for the cooking set, but only received one item.
FCN got involved and began a conference call with Linda and a customer service representative.
Wednesday, Linda told FCN that she got a call from a Nu Wave representative.
She said they told her the issue was an agent error on their end. Linda said because FCN got involved, the company is sending her a new Nu Wave cook top and pots and plans for free.
"Thank you very much," Linda told FCN by phone.
She said she expects to get them early next week.