The On Your Side team helps find solutions for who families who are dealing with separate issues of mold and roaches.

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JACKSONVILLE, Fla. -- The On Your Side team is helping two people who are having different, but in their eyes, serious issues with their apartments.

Mold Problem

Carnell said she lives in apartment complex on Collins Road in Jacksonville.

"We the tenants have a very bad mold problem in the apartment units," she said. "We tell the management and the only thing they will do about it is clean it up (not solve the problem). It has ruined clothes, furniture, shoes, and walls."

She said she is worried that the mold is making her children sick.

More on solutions for her later.

Roach Infestation

Raymond lives in an apartment complex on Normandy Boulevard in Jacksonville.

"... For the past month, I have complained about roaches in my apartment and the complex has taken their time to try and resolve my issue. They have treated for the past four weeks and I still have roaches to the point that they are overtaken my place. My kids visit on the weekends and have had roaches crawling on them. I have called the Department of Health and was told they no jurisdiction over this matter. I don't know what else to do," he said.

For both Carnell and Raymond, and perhaps you, here is what you may want to do:

1. Read what rights you have as a tenant by visiting theFlorida Bar Association website

2. Nolo.com hasa breakdownof what justifies rent withholding in Florida, such as if your rental unit has serious defects.

3. Read what your rights are in the 2013 Florida Statutes.

4. File a complaint with the Florida Department of Agriculture and Consumer Services.

5. You may want to consider filing with the Florida Commission on Human Relations.

6. Take as many photos of the infestation as you can so you have documentation.

7. Keep a detailed list and copies of any receipts you have if you had work done in your home to try to remove the pests.

8. Consider consulting an attorney if you choose.

9. Call the city of Jacksonville's Municipal Code Compliance office at (904) 255-7000.

10. Click here to learn what Code Enforcement can and cannot enforce.

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