JACKSONVILLE, Fla. -- Jeanne emailed the On Your Side team and said there's a big pothole near her home.

It is near Collins Road and Cordovia Avenue on the city's Southwest side. In the photo, you can see barricades and some debris inside the hole.

Jeannie said she has called the city but got no answers. The On Your Side team got an answer from Debbie Delgado, with the city of Jacksonville.

Delgado calls the area a cave-in and said a Public Works crew will be in the area within the next few days to repair it.