JACKSONVILLE, Fla. -- Tuesday, May 29th. The new courthouse was supposed to be open. The doors are closed, and crews are still trying to fix the fire and smoke systems.

"This is unacceptable," Felton Morrell said.

Person after person, making the long walk to the courthouse house steps, only to hear this.

"We were just told the courthouse is closed," Ken Henderson said.

People were so confused, they started asking us where to go from their cars.

Marcus Patterson asked, "How do you make a payment to your restitution or any information you have to give?"

One couple, who did not want to talk on camera, showed up to the new courthouse to get a marriage license. They wanted to get married today. Now, they're trying to figure out where to go.

There's just as much confusion at the old courthouse, where this sign directs people to the new courthouse. Morrell said, "They could have done a better job letting everyone know that this courthouse will be closed and that one's supposed to be open, but it's not. So, what are people supposed to do? What are we supposed to do? You got a whole city here that has to take care of business in the courthouse every day."

"It's a big fiasco, it really is," said Jacksonville City Councilman Bill Bishop said.

We e-mailed David Decamp from the Mayor's office to get an update, and he responded that no one was available, so we turned to Councilman Bill Bishop to get more information about the problems with the fire and smoke systems.

"So now they're over there scrambling, trying to make them work. That's where the problem is; they're having cases where stuff that tested out working before is now not working," Bishop said.

Leaving people who need to be in court, dumbfounded.

"And of course it's raining and yucky outside and I've already been to one courthouse, the old one, told to come to this one, this is not open, so I'm kind of at a loss for words on what to do," Rachel Raulerson said.

Crews are supposed to conduct more tests this week, with the big one on Thursday. That will help determine if they will open the courthouse next week, and if they will have to relocate judges so they could work in other areas. However, the court systems are still offering some services.