Few companies can be slapped with a billion-dollar fine and forge on undaunted.
That
is seemingly the stance - at least publicly - chosen by Samsung
Electronics, the South Korean manufacturing giant whose rivalry with
Apple in products and words has boiled over in recent weeks.
In
August, a federal jury found that Samsung had copied Apple's designs
and technology in developing its smartphones, and the company was
ordered to pay $1 billion in fines. Apple asked the court for an order
that would remove eight Samsung phone models from store shelves and ban
them from the U.S. A decision on that request is pending.
While
accountants in Seoul may be wringing their hands, Samsung has put on a
buoyant public face in the U.S. as its new phones packed with innovative
features continue to gobble more of the domestic market share.
The
marketing change is perhaps best reflected in a series of recent ads -
timed for the release of Apple's iPhone 5 last month - that poke fun at
customers lined up outside an Apple Store and eagerly anticipating what
Samsung considers to be only incremental changes. In the ad, Samsung
phone owners, all young and hip, are shown casually lauding features in
the new Galaxy S3 model that aren't available on iPhone 5.
"We're
owning our innovation story," says Todd Pendleton, chief marketing
officer for Samsung Mobile USA, in explaining the ad. "You're seeing our
brand in a way that you haven't seen it before."
Its sales data
also partly explain the company's defiant marketing message. Despite the
jury verdict and launch of the iPhone 5, sales of Galaxy S3 have been
robust. From Sept. 11 to Sept. 17, sales of S3 rose 15% from the
previous week, according to mobile research firm Localytics. Apple
announced the iPhone 5 on Sept. 12.
Samsung declined to confirm
the figures, but the company said in September that sales of S3
surpassed 20 million units in the 100 days after its debut in May.
And
earlier this month, Samsung reported a record quarterly operating
profit of $7.3 billion, nearly doubling last year's figure, largely on
the strength of Galaxy smartphones and tablets and TV sales.
The
commercials - part of Samsung's "The Next Big Thing" campaign - are a
hit, too. One clip was viewed more than 16 million times on YouTube,
Pendleton says, adding that the ads were designed to showcase Samsung's
"innovations" and are part of the company's "coming-out party in North
America."
David Stewart, a marketing professor at Loyola Marymount
University, says "comparative advertising" can often be effective in
winning over customers who aren't brand loyal. "Comparing yourself to
market leaders suggests 'We're here to stay, ' " he says. "But they're
not going to influence the hardcore Apple aficionados."
Android impact
Samsung's
surge also has had a topsy-turvy impact on the market for Android,
Google's mobile operating system, which is the main competitor to
Apple's iOS.
With chief competitors in the Android market
flailing - among them LG, HTC and Motorola - Samsung has consolidated
its Android market leadership with timely products sold by all major
U.S. carriers at various pricing points.
"I love their pricing
strategy," says Ramon Llamas, an analyst at IDC. "You pay (a bit more)
for a midtier phone, but you get a few more features."
In the
first half of this year, Samsung's smartphone share in the U.S. grew to
27% from 12.5% in the year-ago period, according to research firm IDC.
All other Android phone makers' shares fell during the period.
Apple,
still the overall market leader, was the only other manufacturer whose
share grew during the period, 37.3% vs. 27% in 2011.
Samsung's
position in the Android market could have long-term implications for the
company, because Android is the most popular mobile operating system in
the U.S. Nearly 70% of smartphones worldwide ran on Android in the
second quarter, up from 46.9% a year earlier, according to IDC.
"The
market has condensed to two ecosystems," says Avi Greengart, an analyst
at technology research firm Current Analysis. "Samsung is trying to
take on Apple and differentiate itself from other Android (makers), and
they're doing extremely well. If you're looking for an Android device,
they want to be the first place you look."
Operational issues
To
be sure, daunting operational issues remain for Samsung, not the least
of which is the prospect that eight models, including the popular Galaxy
S2, will be taken off the market unless the company can win an appeal
later this year.
Apple, smelling blood, has also asked the court
to ban two versions of Galaxy S3, as well as the Galaxy Note and Galaxy
Note 10.1 tablet.
"Samsung is so successful that they can afford
$1 billion in judgment," Greengart says. "Other competitors would have
been wiped out. But in terms of the product ban, that would hurt
Samsung."
Still, Samsung is pushing forward in its typical speedy
fashion, recently announcing Samsung Note II, which has a 5.5-inch
screen, and the 4-inch "mini" S3.
"This momentum we have is going to continue. We plan to be very aggressive in the market," Pendleton says.
USA Today