Success Stories

Low hanging wire traps family's RV

A San Jose family said an overhead wire strung from a telephone pole the end of their driveway leaves them unable to use their RV.

Lost USPS package baffles Jacksonville resident

Wynoma is wondering where her package is.

She tells us she mailed it from the Murray Hill post office on March 26th but it never got to its destination.

Family: Car being held hostage at dealership

Jacksonville family claims their new car is "being held hostage" at local dealership.

$15,804 comes out of woman's account for cable bill

A Ponte Vedra woman pays her $158.04 cable bill, but $15,804 comes out of her account

OYS team gets results for woman awaiting $699 reimbursement from fall

Lorene is waiting on $699 dollars she said an area nursing home owes her. She sent us an X-ray of what she said happened in June 2012.

Woman: 'I can't cash my deceased husband's insurance check'

The First Coast News On Your Side team made a couple calls and was able to help an area woman get an important check cashed.

Students trying to raise money to attend academic decathlon

First Coast News was tipped off that some students at the Christ's Church Academy are trying to go to Minnesota for a national competition, but they need money to get there.

Stories of Sucess for Friday January 18, 2013

JACKSONVILLE, Fla. -- Check your bread box. There's a voluntary recall for bagels. Plus there are more questions about mystery shoppers. Ken Amaro is still under the weather with the flu, but the rest of the On Your Side Team is working to find solutions and answers to your problems.

January 4, 2013 Stories of Sucess

JACKSONVILLE, Fla-- Ken Amaro and the On Your Side team are hard at work finding solutions to your problems. Here are the stories of success for Friday January 4, 2013:

One problem that really stinks; 4 weeks of trash not picked up

JACKSONVILLE, Fla. - A resident of the Caroline Village Apartments contacted the On Your Side team about a stinky problem.

Sorry kid, you can't sit on Santa's lap

ORANGE PARK, Fla. -- Daniel Quinn was excited to take his five-year-old daughter to see Santa this year, because this was the first year she was old enough not to be afraid.

Commercials still loud? This might be why

JACKSONVILLE, Fla. - The On Your Side Team has received multiple emails about our commercial volume after the Commercial Advertisement Loudness Mitigation Act went into effect.

Who to contact about active duty military benefits

JACKSONVILLE, Fla. -- Andrew Smith, from Naval Air Station Jacksonville, contacted the On Your Side Team about being diagnosed with a mental disorder and not getting the medical compensation he believes he is entitled to.

Secret Santa steps up to help Jacksonville family

JACKSONVILLE, Fla.- A secret Santa came forward following a December 17 story about a grinch who stole a family's Christmas presents.

Twitter account suspended after #Christmas Phishing stunt

JACKSONVILLE, Fla. - On Your Side Team member, Rachel Leitao, stumbled upon a Twitter "Phishing" scheme Dec. 17.

Laptop deal, too good to be true

MIDDLEBURG, Fla. - A local mom ordered a laptop as a Christmas gift for her daughter, only to get the run around by the seller.

How to recycle in Nassau County

FERNANDINA BEACH, Fla. -- Hunter Chiles sent the On Your Side Team a note about getting new recycling bins, wanting to if the items would be recycled or dumped as trash.

Lawn care billing scare

Issues with a lawn care services and a troubling email. Ken Amaro and his On Your Side team were busy Monday finding solutions to your problems.

Buying a home? Know your contract

JACKSONVILLE, Fla. - The On Your Side team received a fax from John who wanted a refund from Pulte Homes.

Phishing attempt email

JACKSONVILLE, Fla. -- Alice Baker of Jacksonville Beach was On Your Side when emailed us after she received what's known as a "phishing" email disguised as a billing message from Comcast.