General Finance

Post Office responds to man's mis-delivered package

A few days ago, First Coast News told you about the Post Office losing Jimmy Fulford's package. He told us his package was valued at $280 and the USPS delivered it to someone else.

Woman claims area gas station gave her counterfeit cash

Have you ever received counterfeit cash ? A Jacksonville woman said she did and she claims to have the pictures to prove it. She called First Coast News Consumer Reporter, David Williams, for help.

Student, counselor cheer Hero Next Door Students scholarships

JACKSONVILLE, Fla. -- In First Coast News' continuing commitment to the community, the Hero Next Door Students program will award $15,000 in college scholarships to 11 students.

Students, parents face challenges in paying for school

JACKSONVILLE, Fla. -- At the University of North Florida one stop services center, you will find students looking for more funding sources. That's where we found Talmia Burr.

Tax deadline brings help for late filers

JACKSONVILLE, Fla. -- When Audrey Brown looked at the calendar the registered nurse knew what to expect.

How to survive an income tax audit

But what if you should here or read those dreaded words, "this is an audit?" The experts say don't panic.

Missing $12K engagement ring returned, plus a surprise

A woman who was battling a potentially deadly bacterial infection lost her engagement ring. A good Samaritan found it and Friday she got it back! Consumer reporter, David Williams was there with another surprise for her.

Couple: JEA water bill went up to 49K gallons

Olivia and David Carter say they were charged for 49,000 gallons of water use after they fixed their home leaks. They called the On Your Side team for answers.

"Sweepstakes Clearinghouse" mailer raises viewer questions

Jacqualine said she said she got what look like checks from Sweepstakes Clearinghouse and calls them into question.

Lost USPS package baffles Jacksonville resident

Wynoma is wondering where her package is.

She tells us she mailed it from the Murray Hill post office on March 26th but it never got to its destination.

Family: Car being held hostage at dealership

Jacksonville family claims their new car is "being held hostage" at local dealership.

Man pays $100 for magazines that do not arrive

Craig said he paid $100 for a subscription to Automobile Magazine in November but he hasn't gotten a single issue.

New homebuyer: 'There's mold everywhere'

MIDDLEBURG, Fla. -- Black mold, rats and exposed eaves are just a few of the problems plaguing a Middleburg family's mobile home.

Unhappy customer wants window refund

Jack Kearns says he wants a refund for thousands of dollars in Pella Windows he says were installed incorrectly. The On Your Side team gets answers.

Woman pleads for $316 refund from T-Mobile

Diane said she'd been charged twice for $316.70 and she desperately wants a refund. The On Your Side team got results for Diane.

Fuel tank leak risk prompts Ford recall

The Department of Transportation is recalling 2012 Ford Taurus' and Lincoln MKS' and 2013 Ford Explorers.

ZeekRewards scam hits N.C. town hard

In the hardware store on South Main Street, the owner pulled Caron Myers aside to tell her about the best thing to happen in years to this once-thriving furniture and textile town.

Avoid identity theft during tax season

The new digital world makes it easier to stay more engaged and informed. It also puts consumers at risk for identity theft.

Your employer may cost you $100k

Some U.S. workers are losing out on more than $100,000 in retirement savings thanks to 401(k) fees.

IRS warns of 'dirty dozen' tax scams

Taxpayers should be on alert for identity thieves, e-mails falsely claiming to be from the IRS and shady tax preparers this year, the IRS warns.