Newlyweds Can't Get Wedding Album

JACKSONVILLE, FL -- Jennifer and Lee Matthews were married November, 2007. Sylvia Fore, the bride's mother, says it was a beautiful wedding, but there's still one issue that remains unresolved.

"He said we would have a wedding album in six months we still don't have it and it is now April 2009," says Fore.

The family hired Kevin Winter Photography to take the pictures and produce the wedding album.

"He cashed the check for $3,000. He got his money but we have no wedding album," says Fore.

Fore says Kevin Winter has also been unresponsive to their e-mails and his voice mail is no longer taking messages.

"As far as we know he was sick and was going to have someone else finish the album but we don't know," says Fore.

On Your Side went to Winter's Middleburg home. He refused to come to the door. An unidentified woman said Winter recently had brain surgery and was resting.

She said he will look into the complaint and call. Fore says if he is not going to finish the wedding album, give them a refund, but they would rather have the wedding album.

This is the wedding season and these are a few tips to follow before hiring a wedding photographer.

Get references from friends or co-workers.

Check to see if the photographer is a member of a professional association.

Check his work. Look at his wedding albums: The construction, the colors, the details in his photos.

Try to negotiate a payment agreement.

And get all of the terms in writing

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