Service dogs aren't allowed on American Airlines flights?
Captain Jason Haag is a Marine veteran of two tours in Iraq and one in Afghanistan, and Axel, his service dog, has been named the 2015 Service Dog of the Year.
Haag, his wife, and Axel were asked to get out of line after waiting to board for 2 hours, according to a Facebook post.
In the post, Haag details how American Airlines staff reportedly pulled him out of line to board and told him the flight was 'full.'
They also reportedly demanded proof that Axel was a service dog,
He says that airline staff had his wife in tears in front of 200 people and say they tried to 'bully' he and his wife.
Haag posted an update that even though he didn't fly home, staff members with American Humane Association have re-booked the couple's flights, got them a hotel and some clean clothes. According to his post, American Airlines wouldn't even get their bags.
The post already has well over 6,000 shares and has been up for less than a day.
K9s for Warriors have picked up his cause, stating, 'K9s For Warriors will now STOP this right here, right now. Shameful American Airlines' in their post.
Haag says in his post that he even called ahead to make sure the dog would be fit to fly - as he does every time he flies with Axel.
However, a spokesperson with American Airlines has said that Haag was the one who decided not to fly. They also said that the airline fully supports members of the armed forces and that they are working with Haag to figure out just what happened.
Since last night, American Airlines has attempted to fix the problem with Haag, his wife, and Axel.
The airline said in a statement that they apologized to the couple for the confusion over travel plans Sunday night and publicly thanked Haag for his service.
The trio is on their way back to Virginia now, with Axel tucked safely beneath the seat.
Axel and his own will use this opportunity to spread awareness about service dogs and veterans who need them.