JACKSONVILLE, Fla. -- When DCF investigators knocked on her apartment door, Selena Ingram said she knew there was a serious problem.
"I'm not saying what my daughter did is right," said Ingram. "She made a bad decision."
Her daughter, Bianca Quarterman, 21, was arrested early Saturday morning and charged with child neglect.
Jacksonville Sheriff Office was called to her apartment complex after it was reported that a child was in the parking lot alone, no shoes on, holding a pillow.
"She wasn't very far and she wasn't gone long," said Ingram. "I know because I talked to her before this happened."
But when police canvassed the complex, the officer found an apartment door open and inside two other children all alone.
The officer found a way to contact Quarterman and when he did she hung up the phone.
Later she told police she was scared.
Ingram said the arrest report does not tell the entire story. She said her daughter was in an abusive relationship and suffers from depression.
Ingram said a week ago her daughter called DCF for help.
"They did not offer assistance," said Ingram. "They actually told her they do not counsel like that, you would have to do something wrong."
She said her daughter is on medication and sincerely believes that if she had someone to talk with there would be no arrests.
"I think if she had the help that she needed at the time it would have been a different outcome," she said.
The children are now in Ingram's custody.
"Thank God nothing happened to my grandson," said Ingram.
John Harrell with DCF was asked to verify if Quarterman did call the agency. He said since it was not a person reporting child abuse they may not have a record.
"Even so I could not discuss if Quarterman did call," said Harrell. "But our standard procedure would be to refer her to United Way 211 or one of our partners."
Quarterman remains in the Duval County jail in lieu of a $25,000 bond.