On Your Side: Plumber solution, oven obstacle

JACKSONVILLE, Fla. -- It's a new week and that means a new set of issues to help you get answers and solutions to.

Here are a couple folks the On Your Side team was able to help on Monday.

Plumber refund

An update to a story FCN brought you on Monday.

Kevin said his 88-year-old mother was having a big problem with the pipes in her Avondale home.

He said whenever she flushed the toilet, raw sewage would flow up from the toilet and into her back yard.

He said the problem was so bad, that she could not bathe, do laundry or even use the restroom.

Kevin said the problem may have been caused after his mother flushed 'flushable' baby wipes down the toilet.

Kevin said he was not completely satisfied with the work that a plumber tried to complete.

FCN called that plumber and asked him to contact Kevin. Kevin said the plumber said Kevin's mother will be getting a refund of $180 for the work that was done.

Oven obstacle

Linda said she bought a NuWave Pro oven on February 6. She said she saw a television commercial for the product. She said that commercial said if you ordered one, you could get a second one if you paid the shipping and handling.

Linda said she paid $184 and only received one of the convection cook-top ovens.

Linda told FCN she was unhappy with the customer service department's responses.

FCN entered a conference call with Linda and a customer service representative with the company. The company representative told FCN and Linda that they will listen to a recording of the call and be in touch with Linda in 3-5 business days.

"Thank you for your help," Linda said to FCN. "That's more than I was getting before."


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