Jacksonville ADT operator helps save Orlando woman's life

JACKSONVILLE, Fla. -- An ADT home security call center on Jacksonville's Southside employs more than 400 people, and one of them is being hailed a hero.

Robert Binkley is an Orlando resident who has been married to his wife for 52 years says in August of 2013. He found her lying on their bathroom floor sweating and unable to move. An ulcer caused a blood vessel to burst and she was bleeding internally.

"It scared me to death," said Robert.

That morning he ran to his neighbor who is an ER doctor.

"I ran out the door and I forgot to turn the alarm system off," said Robert. "Which is the best thing that had ever happened."

When the alarm went off, ADT called to see if the Binkley's home had been broken into. On the other end of the line was emergency dispatch operator Virginia Glover, who he credits for saving his wife's life. Robert says if he would have called 911 he would not have been able to relay the vital information to them that Glover already knew.

"I couldn't even told her my name, much less an address in the state I was in," said Robert.

It's been nearly nine months since that frightening day. Monday afternoon in the ADT call center, the Binkleys were finally able to meet the woman hundreds of miles away who helped to save Susan Binkley's life.

As the couple walked towards Glover, operators stood and cheered. Glover embraced the couple with a huge smile.

"It's a dream come true to meet her and tell her thank you," said Susan Binkley as tears began to form in her eyes.

Doctors say if she had arrived at the hospital just five minutes later she likely would have bled to death.

Glover and others involved in saving Binkley's life were given awards Monday afternoon. ADT also presented Orange County Fire Rescue with a check for $5,000.


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