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JEA damages driveway while trying to replace meter

6:12 PM, Jul 17, 2012   |    comments
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JACKSONVILLE, Fla, -- Jim Pauley is retired and takes pride in the condition of his east Arlington home. He described what happened to his driveway earlier this month as unacceptable.

"It is a big deal to me. Consider the liability," he said.

On July 11, a JEA worker knocked on his door and told him they were replacing his water meter with the new wireless meter. Pauley agreed until he heard a hammering sound in his driveway.

"I came out and said 'what are you doing?'" said Pauley, "'You didn't tell me you would destroy my driveway.'"

The worker was creating a hole three feet by three feet in order to gain access to the meter. Pauley said he was reassured that it would be repaired the day after -- it never happened.

"There's a liability issue. It is unsightly and my homeowners association wouldn't stand for that mess," he said

Pauley is upset because of what he calls a broken promise and the JEA's lack of communication.

"No one has been responsive," he said.

Gerri Boyce, spokesperson for the JEA, said the utility followed the proper procedure on this job, but may have dropped the ball.

"Everything was followed procedurally," said Boyce, "Certainly, we could do a better job of setting expectations for the customer.

Boyce said the normal procedure is once the work is done, a ticket is created for a subcontractor to make the repairs. She said that has now been done.

"We have spoken to the customer and will be out there tomorrow," she said.

Boyce said rarely are repairs made the day because of the process.  She also pointed out that if a utility customer plans to expand a driveway or if there's a need to move a meter, the customer can contact the JEA before hand to have the meter moved.

Pauley said he wants the mess cleaned up and the liability exposure removed from his front door.

"We have kids out here with roller skates at night," he said, "The first time one of them runs into it and hurts themselves, there's a problem."

First Coast News

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