JACKSONVILLE, Fla. -- Whether it's prom night, a wedding or just a trip to the airport, your limousine experience can be one you remember or one you would like to forget. During the prom season, ten teenagers hired a limo service for prom night and now say it was horrible.
"I could have ridden in my mom's van if I wanted to do that," said Victoria Canady.
Canady said each of her friends paid fifty dollars for a 10-passenger limo and that was the first problem.
"When it came up to the house, it did not look like it would seat ten," she said.
The driver was on time, but Canady said the limo was smaller than expected and it was hot.
"The air conditioning didn't blow out cool air. It only blew out hot air," she said.
Monica Canady, Victoria's mother, said after dinner several of the teenagers decided to find another way home because of the discomfort.
Canady and her daughter decided to use the limo for the remainder of the agreed seven hours.
"They deserve a refund. Give them their money back because service was not rendered that was promised," she said.
L & L Limousine owner David Leslie said he's surprised by Canady's complaint.
"It's gonna take me a while to pull that up and review it. That was back in May," said Leslie.
Leslie has been in business 16 years. He said he is sure the students were given a ten passenger vehicle and not a six seater.
"When there's a problem, we will get with our customers and work it out," said Leslie.
The vehicle the students rode was not on his lot. It was at a warehouse. Leslie promised to review their complaint see to determine if they are entitled to a refund.
"We give refunds," he said, "if the car breaks down or if there's a problem."
The Canadys said Leslie had promised to refund 50% of the fee ($575) but since this has been ongoing since May, they would prefer a full refund.
Before you hire a limo service, the Better Business Bureau said always do the following:
-Look for qualified chauffeurs
-Ask for proof of insurance to be sure that you are covered
-Get everything in writing
-Know your rights and the cancellation policy
First Coast News