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City of Jacksonville looking for a new FSA benefit administrator

5:45 PM, Jun 20, 2012   |    comments
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JACKSONVILLE, Fla. -- First Coast News has learned that the City of Jacksonville is not the only organization having problems with its flexible spending accounts. EBS Atlanta administers the accounts.

Escambia County and the city of Pensacola used EBS until a few weeks ago, when both started having problems.

We just received a copy the termination letter Escambia County sent EBS earlier this month. 

It's been more than a month since some City of Jacksonville employees have not been able to access their own money they put away in Flexible Spending Accounts.

The City of Jacksonville sent its employees another e-mail about their Flexible Spending Accounts late Tuesday afternoon. It stated that, "The City is working diligently toward completion of an emergency contract for replacement of the flexible spending account administrator."

More than 1,500 workers enrolled in the program have either not been able to get their own money, or have cashed checks from the City of Jacksonville, that have bounced.  Workers first learned of the problems May 25.

"Fran" who wants to remain anonymous, cashed a check that bounced. We spoke with her on June 11. 

"Their sense of accountability seems to be lacking," "Fran" said.

Now, employees are left with a lot of questions about how and when they will get their own money.

The e-mail explained, "Once the new contract is in place, the City will be able to provide additional information on when you may start filing claims for reimbursement, when you may expect to receive reimbursement checks for claims previously filed with EBS/Atlanta, and when you may expect to receive your new flexible spending debit cards."

In the e-mail, the City is offering employees the opportunity for some help with qualified expenses.  "You may request an emergency salary advance to assist you ..."

We asked the city for an interview so we could figure out why it's taking so long for workers to get their own money. The City's spokesman David Decamp wrote that "The statement stands on its own." He was referring to the city's e-mail.

We also called EBS Atlanta again Wednesday. Still no answer, but we left a voicemail.

First Coast News

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