JACKSONVILLE, Fla. -- It's a growing problem in Mandarin that one woman said no one will fix. It's a hole in the road, and it's been there for a while.
Danuaile Davis said this hole across from her home on Pine Forest Court has been there for years, and she said she's been complaining for years.
"I called the city several times and the city told me it was a JEA problem. I called JEA several times, and they told me it was a city problem," she said.
We pulled city records, and they have a complaint Davis made on to September 9, 2009.
Over the years, Davis said this hole has been growing. Most recently, Davis e-mailed Mayor Brown's office about the hole on June 1 of this year. "It's still a JEA matter, and JEA has not completed what they wanted to do," Davis explained.
JEA claimed responsibility, and left her a voicemail June 6. The representative said, "We're going to send someone out there, but we'd like to see what the problem is from your pictures."
Davis sent pictures, JEA came out, did some tests, marked the road and put up a barricade over the hole. They determined asphalt caved in around a sewage pipe.
In another voicemail on June 7, a JEA representative promised a fix.
"This is going to be repaired by the end of next week. Now that we realize that it's a JEA problem, it will be resolved, it will be taken care of by the end of next week," the representative said.
That would have been last week. Davis said, "They said that the problem would be fixed Friday that passed, but it was not."
Tuesday, still no resolution.
But JEA did leave Davis another voicemail. The representative explained, "I just checked with the director of that department, and he said due to all the rains we've had in the past couple of weeks, we've had emergencies come up that we've had to repair. So, he told me to apologize to you and he said this would be done by the end of this week, it kind of got put on the back burner because it wasn't an emergency."
Now, Davis is worried about her kid's safety as she waits for JEA to fix the pipe and fill this hole.
"I'm really curious that one day they may fall in the hole and hurt themselves real bad or twist their ankle of something like that," she said.
JEA told us via e-mail because of recent rains, they had emergency jobs, but barring any emergencies, they will fix the problem this week.
They added they have had no sewer complaints at this address dating back to 2000.
We asked to interview a JEA manager on-camera about the complaint the city sent to JEA in 2009.
Spokesperson Gerri Boyce said she would talk, but First Coast News has a policy of only speaking with people directly involved with the work. Boyce said she is the only person to interview, unless JEA determines otherwise. So, we are still left wondering why JEA never fixed this hole after the city allegedly forwarded them this complaint in 2009.
First Coast News