JACKSONVILLE, Fla. -- Rozafa Apartments tenants are unhappy with their landlord. Nikki Mansell lives in one of the units at 3801 Almeda Street.
"The roof leaks and they won't fix it," she said.
Cynthia Robinson lives next door and when it rains, it pours in her apartment.
"The water comes down the wall and into the electrical panel," said Robinson. "They're not doing anything about it."
Vincent Kendrick and his girlfriend Lakisha Mitchner moved in two months ago and they're ready to move out.
"You can't take a bath, you can't do nothing," said Mitchner," I want my money back. That is how I feel."
Kendrick said the locks on the doors don't work properly and there is a recurring problem with raw sewage spewing from an open pipe.
"It makes me feel real angry because children walk around here and that does not make any sense. That is feces," said Kendrick," I don't go off HUD I go to work everyday and I pay them."
We went to the office for answers during regular business hours, but no one would answer.
Court records show the property has a complaint history with city code enforcement; the complex is state licensed. And state documents show the principal is Alexander Lukaj.
"I have three small children kids to take care of. We can't live like this," said Mansell.
Alexander Lukaj, principal of Rozafa Apartments, LLC, said they are constantly working on the complex and they try not to give up.
He said he divested his interest in the apartment two months ago, but declined to say to whom.
Lukaj said the sewage problem has been corrected.
"Sixty percent of the tenants have not been paying their rent on time; if everyone pays, I guarantee you we will make the place easier," said Lukaj.
An inspector from the Department of Business and Professional Regulation went to the property and did not observe raw sewage on site.
Spokesperson Sandi Poreda said the apartment has had other complaints. One in August 2010 and one in May 2011. The former complaint resulted in a warning and an administrative complaint for operating without a license.
First Coast News