JACKSONVILLE, Fla. -- When disasters strike, insurance companies have to react quickly.
State Farm's main Catastrophe Center is based here in Jacksonville, and they are preparing for Hurricane Irene.
If Irene hits land, or another disaster strikes America or Canada, the catastrophe center becomes a 24-hour a day emergency operation.
"Anything from hail losses in Arizona, to the tornado in Joplin, to the tornadoes in Alabama, the impending hurricane with Irene." Catastrophe Manager Jason Jackson of State Farm Insurance said they have handled a huge range of disasters.
The Jacksonville center is ready to go on the defense during an emergency, armed with 350 catastrophe claims adjusters.
"You have to sit here, call after call, and listen to the people who've got nothing left," Catastrophe Claims Adjuster Patrick Jackson said.
The spring and summer tornadoes across the country may be history for many of us, but the victims are still suffering, and these workers are still helping to rebuild lives.
"People just didn't lose things, they lost family members," Jackson said.
Insurance analysts are tracking Irene, trying to determine if and where they will need to dispatch crews, and how to staff the center.
First Coast News