An excited online shopper entering a Target store in Chesapeake, Va., on Thanksgiving Day in 2012.(Photo: Ross Taylor, AP)
NEW YORK -- Target said Tuesday that its pledge to match prices
of select online rivals this past holiday season is now a year-round
promise.
The nation's second largest discounter behind Wal-Mart Stores
said it will match prices that customers find on identical products at
top online retailers, all the time. The online list includes Amazon.com as well as the websites of Wal-Mart, Best Buy, Toys R Us and Babies R Us.
Target's holiday price match program with online retailers began Nov. 1 and ended Dec. 16. Target
is also making permanent its holiday offer of matching prices of items
found at its stores with those on its website. And for the first time it
will include products that are out of stock on Target.com.
The company's stock price closed at a record $61.30 a share and was 0.7% lower in Tuesday trading.
The
moves follow a disappointing holiday shopping season for the
Minneapolis-based retailer, hurt by stiffer competition from online
rivals and stores like Wal-Mart that have hammered its low prices.
It's
also the latest step from brick-and-mortar stores to combat
"showrooming" - a growing trend for customers to browse their stores to
check out products, and then go online to buy the same products for less
elsewhere.
Mark Schindele, Target senior vice president of
merchandising operations, noted the discounter monitors prices of 30,000
items, and thousands more online, to make sure it's competitive. But
Target says it had to do more to give shoppers more confidence.
"We
believe that our prices are competitive year round," Schindele said in
an interview. "We also know that our guests shop in many ways."
Many
major stores have offered price matching guarantees for local
competitors' brick-and-mortar stores, but it wasn't until this past
holiday season that the focus was on matching online prices. That can be
difficult, since online prices tend to be lower and fluctuate often.
Best
Buy is matching prices with 20 online retailers on electronics and
appliances at its physical stores through Jan. 31. Best Buy spokeswoman
Amy von Walter declined to "speculate" on whether it would make that
plan permanent.
Since last summer Toys R Us has been matching
online prices for all identical items or models of baby gear merchandise
from selected national competitors like walmart.com, target.com,
sears.com, Amazon, buybuybaby.com and diapers.com. Like Target's
policy, it excludes Amazon's third-party Marketplace items.
Wal-Mart has trumpeted its low price message but stopped short of matching prices with online rivals.
Joel
Bines, managing director and co-head of the retail practice at
AlixPartners, praised recent moves by retailers to have an online
policy.
"Retailers have finally gotten the message," he said. "You
can't put an impediment between consumers and consumption." But he said
that the policies can backfire. Stores have to make it easier for
shoppers to get the price match. And he noted the move could also turn
out to be "profit draining" as more people are encouraged to shop the
Web to get the lowest price.
Bines and other analysts say the
online price match policies are also tough to implement given the
constant fluctuation of online prices, even in the same day. That was
particularly evident around Thanksgiving week. From Nov. 19 to Nov. 30
Amazon.com doubled the average number of promoted products it changed
prices on each day compared with the same period a year ago, according
to Dynamite Data, which tracks online prices.
Still, having a
price match policy in place is essential for cheap chic Target, analysts
say. The discounter, known for selling trendy merchandise and staples
like toothpaste under the same roof, has seen uneven sales growth since
the economic downturn as it tries to convince frugal shoppers it has
good prices. This past holiday season, Target chose to limit promotions
to preserve profits. That resulted in muted sales in November and
December. However, Target expects fourth-quarter earnings to meet or
possibly top the low end of its previous outlook.
As for the
holiday price match plan, Schindele noted that shoppers like the plan.
Price matches may be requested at Target's guest services desk prior to
purchase, with proof of an online competitor's current price or after
purchase with the original Target receipt and proof of the lower online
price.
"This has been a seamless experience," Schindele said. "There have been a lot of positives."
Associated Press