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911 calls: Jacksonville Beach woman found in marsh asked to use neighbors' phone

Audio recordings of 911 calls made the morning Suzanne Carlson disappeared give a glimpse into the last known contact she had with people before her death.

The circumstances surrounding a Jacksonville Beach woman's disappearance and death remain a mystery. Audio recordings of 911 calls made the morning Suzanne Carlson disappeared give a glimpse into the last known contact she had with people before her death.

The 35-year-old was first reported missing by her boyfriend, James Pontal, on December 28 around 7:50 p.m. Pontal told police he found Carlson's home empty with the doors unlocked and open and the shower running inside.

Related: Records give insight leading up to Jacksonville Beach woman's disappearance

Hours earlier around 3 a.m., Carlson's neighbors on Sanctuary Way called police to report a woman walking through the neighborhood.

"Some girl just came up to my door and rang the doorbell frantically," a caller told the 911 operator. "I'm shaking it scared me so bad."

The neighbor, who was looking at her surveillance cameras, told dispatch a woman with blondish hair was now walking down the street of the subdivision.

"The best I can figure, she wanted to use a phone," the call said. "She did [say why], but I couldn't understand her. It looks like she's lost or something. She's got a vest on. She doesn't look like a bad person she just...I don't know what the hell she's doing out..."

Jacksonville Beach police said Thursday at least one other 911 call was made by a neighbor December 28, but the other call contains sensitive information that cannot be released during the ongoing investigation.

Carlson's body was recovered December 30 in a marsh near J. Turner Butler Boulevard. Medical examiners have not released a cause of death.

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