For Comcast customers left in the dark after Hurricane Irma, financial relief may be available.
Customers can fill out an online form to be considered for a one-time credit for cable, phone and internet services lost during and after the storm. Visit xfinity.com/florida-form to complete the questionnaire.
On the form, customers can report a downed line or request a suspension of service, a credit on an upcoming bill or an equipment replacement. Customers should expect a response within 48 hours. Credits may take one or two billing cycles before posting to an account.
As of Sept. 18, more than 893,000 subscribers of cable systems are out of service in the affected areas of Florida, according to reports from the Federal Communications Commission.